Ritesh Varma is the Head for Organisation Transformation Consulting Services for Europe, ME and Africa (EMEA) for Newgen Software.
Over the last 17 years, Ritesh has been working with multiple BFSI players across the globe. Some of his recent accomplishments include coming with the concept of “Virtual Service Centers” for organisations. Currently he is working on the next generation Customer Experience Management which would improve the overall positioning of the organisation and in turn catapult it to the next level. He has travelled far and wide in the region and in his free time enjoys getting to appreciate the different cultures that he comes across.